{"xsrfToken":"ae7d4f778bbea2ad8237e4c5f1bbf4fcd43b80e1_lout","branding":{"id":"3","key":"riv","name":"Rive Customer Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"How can we help?","sharedPortalName":"Rive Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help?","sharedPortalName":"Rive Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d1d1d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/65d16990-2d39-4a6e-b68b-5eb4f087d874/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYTUzNjhhZC0zNjI0LTQyNWUtOWU4OC1jZTI1ZWNjMWY3YzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY1ZDE2OTkwLTJkMzktNGE2ZS1iNjhiLTVlYjRmMDg3ZDg3NCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzkxMjIsIm5iZiI6MTczMjE3ODUyMn0.h7nUKdhbPXxfiXG8x1-h9A_RwDhJ4wlVCZo74GAVQCo&client=0a5368ad-3624-425e-9e88-ce25ecc1f7c9&height=300&mode=fit","bannerMediaApiFileId":"65d16990-2d39-4a6e-b68b-5eb4f087d874","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"riv","projectId":10006,"serviceDeskId":3,"name":"Rive Customer Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"18","name":"Accounts & Billing","descriptionHtml":"","callToAction":"Accounts & Billing","introHtml":"<p>Choose this if you have questions about your account or billing.</p>","icon":10536,"iconUrl":"https://rive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"34","name":"Custom Plans for Businesses","descriptionHtml":"","callToAction":"Custom Plans for Businesses","introHtml":"<p>We offer custom pricing for companies needing more assistance and training in learning how to use and implement Rive.</p>","icon":10538,"iconUrl":"https://rive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[4],"key":""},{"id":"20","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for above? Select this option, and we'll help you out.</p>","icon":10549,"iconUrl":"https://rive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"35","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Something not working as expected? Let us know!</p>","icon":10545,"iconUrl":"https://rive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[4],"key":""},{"id":"33","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Have an animation, runtime, or deployment question?</p>","icon":10472,"iconUrl":"https://rive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[4],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://rive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Customer Support"}],"orderMapping":{"4":[35,33,18,34,20],"6":[18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RIV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYTUzNjhhZC0zNjI0LTQyNWUtOWU4OC1jZTI1ZWNjMWY3YzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzk3MjIsIm5iZiI6MTczMjE3ODUyMn0.Q8MelZP3HHRkEUNO-lM2WqwV1ima_vOdY0U-xoLAXyc","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"0a5368ad-3624-425e-9e88-ce25ecc1f7c9","tokenDurationInMins":20}},"reqCreate":{"id":34,"projectId":10006,"form":{"name":"Custom Plans for Businesses","descriptionHtml":"","callToAction":"Custom Plans for Businesses","intro":"<p>We offer custom pricing for companies needing more assistance and training in learning how to use and implement Rive.</p>","instructions":"","icon":10538,"iconUrl":"https://rive.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Company name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10081","fieldConfigId":"10191","label":"Contact Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Custom plan needs","description":"Please provide details of what you need for your custom plan.","descriptionHtml":"<p>Please provide details of what you need for your custom plan.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"Please attach any documentation you would like us to review in advance.","descriptionHtml":"<p>Please attach any documentation you would like us to review in advance.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/34","calendarParams":{"firstDay":0,"date":"2024-11-21T08:42:03+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYTUzNjhhZC0zNjI0LTQyNWUtOWU4OC1jZTI1ZWNjMWY3YzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzk3MjMsIm5iZiI6MTczMjE3ODUyM30.OzfhrB-htHmYt4fKcCi8tZnYqOtAr0KyYhDEXGtfOXc","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"0a5368ad-3624-425e-9e88-ce25ecc1f7c9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}